Why Every Professional Services Business should be using Slack (and how to set it up with Xero and WorkflowMax!)

dilbert

Recently, you may have heard about a new workplace tool called Slack.

The co-founder of Flickr, Stewart Butterfield, decided to leverage his expertise in customer service and tackle the enterprise market, launching Slack in late 2013.

Slack is a web-based communication tool that enables real time messaging between teams of employees – a collaboration platform that allows users to port in conversations and links to other work from dozens of apps (think Dropbox, Google Docs) so they can track progress on different projects in one common platform.

So far, this might sound like nothing special in comparison to other popular platforms, such as Skype, Google Hangouts and Salesforce Chatter. However, where Slack really comes into its own is in the search archive attachments and integrations.

Slack has recently (as of January 2015) received another round of funding and achieved evaluation of 1 billion dollars. Obviously, this doesn’t happen by accident. And it just shows how powerful a program Slack could be, especially if it gains traction outside its current target areas – primarily web design and development companies.

As you can see in the video below, the real power of slack comes from its integrations. Many businesses have mass communication with their employees, but at the ‘very disappointed’ level. I’m thinking specifically here of companies where email alerts are common, however every individual must inform others when things happen.

As a centralised platform, Slack takes much of the guess work out of employees’ day-to-day roles and keeps email freed up for those important tasks.

Slack has even gone so far as to become an engine for other areas in business, with a dedicated site for companies who use Slack in their jobs, and also a testimonial site – see Slack At Work and @slackHQ.

Watch the video below.

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