Will you look at systems that you aren’t partnered with?
Generally, not unless there is good call for it or if that solution is something small that enhances one of our core product offerings. We offer best in breed applications, and pride ourselves on knowing every button, every option and every feature so you get the best for your money – we won’t “learn as we go along”. That said, feel free to ask the question, in any case as we may have come across something in the past and can advise in a general sense.
I’m contacting you on behalf of my client. Where do I fit into your process?
If you are a trusted advisor, accountant, or other consultant, we will factor you into all of our conversations as appropriate. You may only need to know the crucial bits of information, or you may want to be involved in every meeting. Be sure to bring this up with us as we’re discussing your client’s requirements.
What size of business do you generally work with?
We don’t put limitations like this in place, but you could safely say that if you class yourself as a ‘microbusiness’ you could probably be served better by working direct with a software vendor and ‘do it yourself’
We are project managing a system migration internally. Can we bring you in for some of the grunt work?
As part of a service agreement based on hours, we can accommodate. Be aware, this is a strict fee-for-time agreement. Deliverables and planning are all on you in this scenario.
When should we start the process with Waypoint?
When you’re ready to commit to a few things; making a systems change, committing a budget, and taking direction. Obviously, if you want to talk in the meantime, feel free to contact us – but we won’t move to workshops or more engaged discussions without the above.
We’re simple. Do we have to go through your process? Can’t we just get right into the implementation?
Yes, you’ll still have to go through our process no matter how simple your perception of your own business is. The devil is in the details, after all.
Can we do some of the implementation ourselves?
Nope! If you could do some of it, you’d be doing all of it and we wouldn’t be here right now. Our processes have been carefully crafted to ensure your implementation goes smoothly.
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Can you come on site?
We can, for some of the services we offer. The only real thing to note here is that it will mean an increased rate for the service, as well as some billable time for travel to and from your premises. Additionally, please factor in the cost to your business as you will likely have to make various people available for a minimum of a half day to support us/work with us.
Why is remote interaction better for us (the client)?
You won’t have to cover our travel time, and we won’t have to factor in lost time into our pricing to you. Plus, you’ll get to meet our staff’s dogs and cats
Why is remote interaction better for you (Waypoint)?
No traffic, much better resourcing to assist clients, no time zone issues, work from the best cafes in the world, quicker responsiveness to projects, you name it…! 🙂
How much will this cost? And how long will it take to implement?
Pricing and timeframes are dependent on the scale of your requirements. We don’t do cookie-cutter work, so when you speak to us about your project we can give you some ballpark pricing based on our previous experience (which is extensive). The average single-platform implementation should be estimated to take at least four weeks, and usually somewhere from eight to ten weeks with workshopping and design.
What kind of resourcing will we (the client) need to provide?
During workshop sessions, we’ll need at least a 1:1 amount of contact time to determine exactly what is it you need. Once the project is underway we will let you know some estimated amounts of time and resources that you need to allow for, but rest assured – we do the heavy lifting.
Do you offer software demos?
The short answer is No, and if this is your most pressing question then you’re probably not ready to engage with a business consultant. If you’re after a sales pitch on a particular piece of software, have a check of their website, and/or YouTube – we also have videos here too. You’re best to engage us once you’re ready for someone to understand the intricacies of your business, and determine the appropriate solutions for it, without the sales pitch. As part of our workshop sessions we will give you working examples of the solution that looks correct, based on detailed workflow conversations. Workshops are a paid service.
We know what we want, so can you just give us a price?
Nope! It sounds like you want to speak to salespeople, which we aren’t. Everything we do is bespoke, based on your business processes and requirements, and that there is a process we follow to get that information from you and to be able to guarantee our work. This also ensure you don’t end up being shoe-horned into a solution that is only a partial fit for your business.
How do you know "X" is the right app for my business?
You aren’t expected to. That’s why you’re talking to us. We do what we do bloody well, and we’re trusted by our clients and partners because we don’t make recommendations to hit sales targets. If we go through workshopping and come out with a recommended solution, we’ve only come to that decision based on careful consideration and detailed requirement-finding.
How does support work?
As part of a project we will recommend a minimum amount of support hours as appropriate for your particular implementation. Outside of that, we have a standard hourly rate for ad-hoc service requests, or we can work out a plan based on your ongoing requirements and budget. We budget based on hours, rather than particular services, so you can use us for (almost) anything provided the hours are there to cover it.
What happens if an integration stops functioning?
At the time of handover, everything will be working. But, we can’t warrant the servers that a piece of software sits on, for example. Once you take the keys to your software, you’ll be responsible managing the relationship with your software provider, including outages. Planned downtime is generally advised by your software vendor well in advance. Of course, if something isn’t working correctly and you’re not sure which bit it is, ask us! Additionally, almost all of our vendors have 99.99% or higher uptime guarantees, but that’s best to check directly if you have any concerns.
What happens if we need to put the project on hold, or don’t meet deadlines?
We will have terms specific to your contract in place before we begin, but in a general sense we will need adequate notice of this happening. Within the terms we will have provision to charge for anything that puts our timelines out, as this affects our ability to work with other clients. In more simple terms, be sensible about it and we’ll be just fine.
What is a Business Consultant?
What is a Cloud Integrator?
An industry buzz-word for a Business Consultant that implements software via cloud-based solutions. In a nutshell, we don’t do on-premises server installations. That’s so 1990’s! And we also don’t engage in management speak..!
Have you worked with our industry before?
Probably! We don’t have a blacklist of industries that we don’t work with. We focus instead on the types of problems we solve, regardless of industry. If you think your industry is that far out there, then contact us and try your luck. We’ve worked with breweries, distilleries, sex shops, marijuana wholesalers, alcohol merchants – and that’s just the fun stuff.
Can you explain your team structure and how you work remotely?
Thanks for asking about our team structure. It’s a common question that we’re happy to answer. In short, we’re a remote organisation and have contacts in various places, however our production and support hub is in Melbourne, Australia. The majority of our work takes place here and in AUS time zone.
Of course, we’re always happy to accommodate reasonable requests, and for overseas clients we’ll work within your time zones where possible when undertaking scheduled meetings (so there’s no need for you to wake up at 2.30am for us!).
To support this, we would ask that you are flexible with us too. We generally need UK meetings to be early to mid morning UK time, and USA meetings to be in the afternoon US time zone.
With the tools that we use for work, we are flexible within our roles and have set up many clients in countries all over the world in the past.
All of that said, however, we do not have a dedicated production or support resource team in overseas (non-Australian) time zones.
If this causes a concern, we’re happy to discuss further or, if necessary help you source alternative options.
Can I speak to someone you’ve done an implementation for in our industry?
We have a bunch of case studies from clients that we’ve worked with in the past. If you’d like to speak to one of them directly, please ask us first. Additionally, we’re proud of the fact we are reviewed with all 5-stars on Google, and have many testimonials on our home page.
What’s the industry standard price for an implementation?
In the old days the industry standard expectation for systems implementation was 0.5% of your yearly revenue. On really complex installs in the cloud, that can still be close to accurate. But for most of our clients the move away from server-based solutions has meant far, far cheaper implementation costs. Thanks, Cloud!
Why can’t you tell me the cost upfront?
We’ve already answered this. Please note we will charge additional for not reading FAQ’s correctly 🙂
We will consider reducing our fee if you mention in conversation that you read this far down in the FAQ’s 🙂