Three things. One handy system.
Service Operations, or ServOps as it’s frequently shortened to, combines a number of different disciplines. It covers the worlds of project, sales and service management. Typically each of these areas has been managed independently with their own dedicated software tool. Now though, we’re seeing a trend to bringing these three critical elements together on a single platform.
It’s a natural evolution because there is such a clear overlap between project, sales and service management. We’re great believers in the principle of Service Operations and much of our own efficiency is down to having greater control over the operational side of our business. That means when we’re working on ServOps projects for our clients, that we have a real-world context that means we can make smart operational process decisions together.
What Features Do ServOps Systems Have?
Service Operations Client Stories
We worked with Adam and his team to understand the current process for managing projects. This involved a mix of spreadsheets and paper based documentation. Once we got to grips with the current way of working we were able to develop a new process that would give Adam the visibility needed to manage the day-to-day operations and plan for the future.read more
Picture this: You’re a small company, but you’re busy as hell (never happens I know, but stick with me). You’re running out of hours in the day and you need to hire someone new to help out. However, you don’t want to dilute the workload of others in the team, and you’re teetering on the edge of cost viability.read more
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