Smart Technology, Smarter Process

We help businesses run more efficiently. We solve complex inventory and professional service problems with process thinking and technology implementation.
Contact Us

Smart Technology, Smarter Process

Contact Us

Who Are We?

We are Waypoint

We’re a team of eight problem solvers that come together to create better ways of working. Ways of working that help our clients run their operations more efficiently. Whether the problem is straightforward or complex, our solutions and the way we work is very simple.

We’re based in Australia and the UK and have been serving clients across the globe since 2012. We’re good at what we do.

Our job is simply to make your job more simple.

What we do



Whether you’re dealing with stock re-ordering problems, in-accurate landed costs, or right through to batch and serial number management – we’ve got the experience, processes and team to turn things around. We’re good at creating smarter inventory management processes that are powered by the best technology we can find. We work with Vend, Cin7 and TradeGecko, but our preferred partner is DEAR Systems.

Service Operations

Service Operations is an umbrella term. If you’ve got challenges with project, sales or service management, then what you’ve got is a Service Operations problem. Some of our clients have lost control of projects. For some, the driver has been an increase in customer complaints. And, for others, the real pain point has been that sickening feeling of missing out on sales opportunities. We work with Accelo, WorkflowMax and Xero.


How we do it


We listen, we understand and then we put our feet in your shoes. We develop the right process and power it with the best possible technology. 

We get to the heart of your business. We’re naturally nosey. We’ll ask questions and then together we create a better process for you.

Creating smarter processes isn’t enough. The secret sauce is the technology that drives your inventory or professional services management. We work with a select set of software tools to manage your new processes. That combination of process and technology is central to everything we do. It’s also what gets you the results you need.

Our Stories

BLK Box – Client Story

BLK Box – Client Story

Belfast based BLK Box is an incredible business that goes from strength to strength. They sell their own brand gym equipment to the public and to gyms across the World. They also design and create complete gym facilities for gym owners that don’t want to compromise on quality. As a result of our work together, BLK Box have solved some very real operational issues.

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Archie Rose – Client Story

Archie Rose – Client Story

The Archie Rose Distilling Co has developed a big reputation for a small, independent distillery. It’s not easy going up against the might of the distilling giants, but the drinking public has shown, that despite economic uncertainty, they will pay for quality and something a little bit different. And that’s precisely what Archie Rose produces from their Sydney base – quality Gin, Whisky and Vodka.

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Sweet Beginnings – Client Story

Sweet Beginnings – Client Story

Sweet Beginnings is a social enterprise that provides employment opportunities to men and women who have recently been released from prison. As you can imagine, reintegration into society can be difficult and despite serving their time, the legacy of their crime can make employment hard to come by. Sweet Beginnings owner Bob Miller saw this and wanted to do something.

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Our process

At Waypoint, we’re all about process, it’s something of a healthy obsession. It’s not surprising then that we spend a lot of time managing and reviewing how we work. This is the process we’ve developed for establishing whether we can help a potential client.

Let’s start the conversation

Are you interested in finding out if we’re a good fit for each other? If you’re ready to take your first step to working with us, the process starts by applying for a discovery call. The truth is, what we do and the way we do it, won’t be for everyone.

We’re great believers that the only way to find out is to have a conversation. During your 45-minute Discovery Call, you’ll get the opportunity to ask as many questions as you can throw at us. And, while doing so, you’ll get the chance to experience what it’s like to work with Waypoint.

Australia Office

17/31 Queen St
Melbourne VIC 3000, Australia

+61 (03) 9008 5950

United Kingdom Office

Unit 1-2 Mays Farm, Lower Wick Street,
Selmeston, East Sussex, BN26 6TS

+44 (0)1323 700 222

United States Office

329 Interlocken Parkway,
Broomfield, CO

+1 (720) 400 8815