Who we are

Meet the people behind the work

The Waypoint Way

We help businesses run more efficiently. We bring new processes and technology together to create a better way of working.

We can only do this by getting to know our clients business on a deep level. That means asking lots of questions. That means listening. That means understanding how they work. And, ultimately, that means caring for their business as if it was our own.

Inefficiency limits growth and creates frustration.

It shouldn’t be that way.

Waypoint exists to change that.

The Team Works

The work we do and the results we get are only possible with a team that has the right combination of talent, skills and attitude. We’re lucky that our magnificent eight have them in abundance. The other thing that unites us is the simple fact that we care about the results we get for our clients.

Individually they’re awesome, but together we’re definitely stronger. A bit like the Avengers.

We’ve developed a way of working at Waypoint that is flexible, fun and something else that begins with ‘f’. Our working week is shorter than the national average and the team all works remotely. But that’s not a compromise. Together we’ve developed smart processes enabled by technology to manage everything that we do.

Meet the team

Dan Fairbairn

Dan Fairbairn

Managing Director

I’m the proud father of Waypoint, a business made possible by the faces you see on this page.

Read Dan’s Story

Mat Grant

Mat Grant

Client Service Director

I head up our business development team and make sure our clients feel the love throughout the project.
Neil Barrington

Neil Barrington

Client Operations Manager - Australia

My role is to make sure all our live projects are managed and delivered successfully for our clients.
Jonathan Fox

Jonathan Fox

Client Operations Manager - UK

I head up our UK operations and work closely with the team in Melbourne to support our UK projects.
Luke Kennedy

Luke Kennedy

Project Implementation Lead

Myself and Kiel work closely with Mat, Neil & Jonathan to make sure the technical delivery matches the clients requirements.
Kiel Herzog

Kiel Herzog

Client Support Executive

Myself and Luke work closely with Mat, Neil & Jonathan to make sure the technical delivery matches the clients requirements.
Rhys Bennett

Rhys Bennett

Education Specialist

I help you get more out of your project by delivering training, documentation and ongoing support.

What we’re great at

Inventory Management

Three of our team have worked directly for inventory software partners. Their knowledge of the complex world of retail, manufacturing and international shipping puts us in a unique position. That industry knowledge means we know our BOM’s from our 3PL’s. Our inventory project clients don’t have to spoon feed us.

Service Operations

As a team, we’ve spent our entire careers working across a bewildering array of service operation applications. We’ve got the experience of working with the best of the best, and yes, occasionally the worst of the worst. That gives us the ability to go beyond the technology and find the right tool for the right job.

Let’s start the conversation

Are you interested in finding out if we’re a good fit for each other? If you’re ready to take your first step to working with us, the process starts by applying for a discovery call. The truth is, what we do and the way we do it, won’t be for everyone.

We’re great believers that the only way to find out is to have a conversation. During your 45-minute Discovery Call, you’ll get the opportunity to ask as many questions as you can throw at us. And, while doing so, you’ll get the chance to experience what it’s like to work with Waypoint.