Your Outsourced Support Team for Cin7 Core
Expert Cin7 Core support to fix errors, sync issues, and workflow bottlenecks.
The Frustration.
Inventory management in Cin7 Core shouldn't feel like a full-time IT job. If you’re staring at a "Sync Failed" notification or your COGS aren't adding up, you don't need a manual—you need a solution.
Workflow Gaps
Reconfiguring your BOMs and Production modules to match your real-world process.
COGS Mismatches
Aligning your Cin7 Core data with Xero or QuickBooks Online.
Sync Errors
Fixing broken links between Cin7 Core and Shopify or Amazon
We don’t just tell you what’s wrong; we log in, fix it, and show you how to stop it from happening again.
How Our Support Service Works
We offer technical assistance and guidance over and above the complimentary helpdesk that you get with your Cin7 subscription. We provide help not just on the system issues, but also the real-world business implications of any changes that could be made.
And unlike Cin7’s direct support offering, our expertise doesn’t stop within the four walls of their software.
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New to Waypoint?
We’ll need to set up a support agreement.
No retainer fees, no minimum spends, just a simple hourly rate, billed monthly for only the time we spend assisting you.
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Lot's of issues? Let's Audit!
If you’ve got a laundry list of issues and don’t know where to start, we’ll probably begin with a Health Check of your Cin7 Core setup so we know exactly what we’re dealing with before we start making changes.
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New problem? No worries!
Once you’re a client, you’ve always got us in your back pocket. We track each of your requests independently in our ticketing system, so you can submit a new help request via our Client Portal at any time. Leave the plate spinning to us.
Frequently Asked Questions
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If you’re experiencing an issue that isn’t related to workflow, such as app connection issues or errors running operations that worked perfectly yesterday, it’s worth taking a look at Cin7’s Status page before lodging a new help request.
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Cin7 provide complementary helpdesk support to all of their subscribers. Their service is exclusive to Cin7-developed products and services.
Our service is supplementary and covers approved add-ons, workflow advice, and incorporates a breadth of knowledge from decades of collective experience working with clients across all industries.
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In some cases, yes. It always depends on the request you’ve made.
Example One: It generally takes us the same amount of time to connect a new Shopify store to your Cin7 Core so we can give you an estimate before we get started.
Example Two: If your BOMs need reworking in preparation for the Advanced Production module, that can be difficult to estimate if we’ve never worked together before. How many BOMs are impacted? Were they set up well in the first place?
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Yes, we can - though we reserve this service for clients with their own in-house IT services team, who will lead and manage the project, calling us in to support them with specific tasks.
If that’s not you, you should speak to us about a fully-managed implementation instead.
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Hourly service work is billed at the start of every month for the work performed during the month prior. We'll send you a proforma invoice to summarise the work we did, and then we'll bill your nominated payment source via secure direct debit 14 days later.
Direct debit agreements will be established with either our Australian or UK trading entities, depending on where you’re located.
New to Waypoint? Let’s meet!
Please take note of your Timezone and AM/PM selection when booking a call.