Your Outsourced Support Team for Cin7 Core
Expert Cin7 Core support to fix errors, sync issues, and workflow bottlenecks.
The Frustration
Inventory management in Cin7 Core shouldn't be a full-time IT job. If you’re staring at a "Sync Failed" notification or your COGS aren't adding up, you don't need a manual, and you don’t want to watch a handful of videos that may apply to your situation. You need a solution.
Workflow Gaps
We can reconfigure your BOMs and Production modules to suit your real-world process.
COGS Mismatches
Aligning your Cin7 Core data with Xero or QuickBooks Online.
Sync Errors
Fixing broken links between Cin7 Core and Shopify or Amazon
We don’t just tell you what’s wrong and fix it; we arm you with the skills and know-how to stop the same issue from repeating.
How Our Support Service Works
We offer technical assistance and guidance beyond the complimentary helpdesk included with your Cin7 subscription. We provide help not just with system issues, but also with the real-world business implications of any system changes.
And unlike Cin7’s direct support offering, our expertise doesn’t stop within the four walls of their software. We work with a range of approved integrations and can make sure they’re syncing as intended.
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New to Waypoint?
Let’s discuss your issues first, then establish a support agreement.
Your agreement will include a suitable number of hours to get you through the heaviest of your issues. Once they’re used, you’ll revert to a simple hourly rate.
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Lots of issues? Let's Audit!
Laundry list of issues and don’t know where to start?
We’ll begin with an audit of your Cin7 Core setup so we know exactly what we’re dealing with before we start making changes.
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New problem? No worries!
Once you’re a client, you’ve always got us in your back pocket.
We track each of your requests independently in our ticketing system, so you can submit a new help request via our Client Portal at any time. Leave the plate spinning to us.
Frequently Asked Questions
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If you’re experiencing an issue that isn’t related to workflow, such as app connection issues or errors running operations that worked perfectly yesterday, it’s worth taking a look at Cin7’s Status page before lodging a new help request.
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Cin7 provide complementary helpdesk support to all of their subscribers. Their service is exclusive to Cin7-developed products and services.
Our service is supplementary and covers approved add-ons, workflow advice, and incorporates a breadth of knowledge from decades of collective experience working with clients across all industries.
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In some cases, yes. It always depends on the request you’ve made.
Example One: It generally takes us the same amount of time to connect a new Shopify store to your Cin7 Core so we can give you an estimate before we get started.
Example Two: If your BOMs need reworking in preparation for the Advanced Production module, that can be difficult to estimate if we’ve never worked together before. How many BOMs are impacted? Were they set up well in the first place? Who is going to do the reformatting and cleanup? In situations like these, we may quote a small block of hours in order to find out how much time will be required to do the whole job.
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Yes, we can, though we generally reserve this service for clients with their own in-house IT services team who will lead and manage the project, calling us in to support them with specific tasks.
If that’s not you, you should speak to us about a fully-managed implementation instead.
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Once you’ve used up your initial block of hours, ongoing hourly service work is billed at the start of every month for the work performed during the month prior. We'll send you a proforma invoice to summarise the work we did, and then we'll bill your nominated payment source via secure direct debit 14 days later.
Direct debit agreements will be established with either our Australian or UK trading entities, depending on where you’re located.
New to Waypoint? Let’s meet!
Please take note of your Timezone and AM/PM selection when booking a call.