Three months. Dozens of emails. One question about a dog bed.

The business never got me an answer — because they didn't have the systems to get one. New post on why product documentation isn't optional when you're making claims about what your product is made from.

A slow support thread, a missing payment link, and a phone no one answered. Here's what really goes wrong when your ecommerce systems don't talk to each other.

It’s easy to see how our clients get into trouble deriving prices if there is confusion about the meaning of margins and mark-ups, but for a small business, keeping track of your profit margin is critical.

Many businesses miss the power of ‘smaller’ Xero add-ons for repetitive tasks. Here’s why we love Ignition, Dext, PencilPay Futrli and Chaser.

Recently, many US states have started legalising, or decriminalising, certain previously illegal drugs, with marijuana being the one most people are familiar with. Whilst many understand the obvious changes such as dispensaries in cities, there are also some very complex systems required to manage these businesses.

The ‘Getting Things Done’ (GTD) methodology, as detailed by David Allen in his book of the same name is a simple enough concept. At its most basic, the theory uses the idea that all tasks should be recorded and then moved out of a person’s current mindset to be scheduled and completed later.

Recently, an image being shared around LinkedIn and other social networks has caught my attention, for both its comedy message but also more serious undertone.